Tru By Hilton Lancaster East

Deana at front desk was a pleasure. Deana's highlighting of features ie. breakfast, ice machine location helpful. The text message received after getting into our room asking if any problems was another highlight of the customer service. Especially liked absence of carpet in the rooms and appreciated the little touch like a night light in the bathroom. Cleanliness was top notch. Enjoyed the fresh made pancakes at breakfast as per Deana's recommendation. The generous amount of seating in lobby allowed us to relax with our friends before retiring. Well done Tru by Hilton!!

Clean, comfortable. We have relatives in Lancaster and have been using this hotel for several years - very happy with it. Staff is friendly and helpful. Breakfast is not bad.

The location is good close to shopping and food

I really loved the rooms and service; especially being its pet friendly. I really like this hotel for being able to help us with our pet; its not easy to find a place that would welcome pets especially when we have older folks who all they have is their pet and can't find a pet sitter. I would be coming back to this hotel for its ability to accommodate our pet parakeet. Having breakfast right downstairs in the morning is a real plus . . . . {:o) Great hotel . . . job well done.

The hotel was very clean. Breakfast was very good. Plenty of parking. The pool area was very clean. I like that the hotel room had laminate flooring, but I missed the comfort of a carpet. The room was very small. I liked how the room was very simple but I missed the luxury of having a closet and the other amenities I was used to.